Privacy policy

Fertile Ground values your privacy and recognizes the importance of protecting your personal information and sensitive data.

This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (“DPA”), and its Implementing Rules and Regulations.

By using our website, Roadmap program, products, or related services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Create an account
  • Subscribe to the Roadmap
  • Purchase supplements or other products
  • Contact us
  • Subscribe to newsletters or marketing communications
  • Participate in surveys, promotions, or feedback forms
  • Use features available on the website

The information we collect may include:

  • Name
  • Date of birth
  • Email address
  • Mobile number
  • Billing and delivery address
  • Payment and transaction details
  • Account login information
  • Purchase history
  • Preferences, feedback, and survey responses
  • Marketing and communication preferences

We may also collect limited technical information such as browser type, device information, and website usage data to help improve our services and user experience.

All information you provide must be accurate, complete, and current. You are responsible for informing us of any updates or changes to your information.

2. How We Use Your Information

We may use your information to:

  • Create and manage your account
  • Provide access to the Roadmap and related services
  • Process payments and product orders
  • Deliver purchased products
  • Respond to inquiries and customer support requests
  • Send important service-related communications
  • Improve our website, services, and user experience
  • Send newsletters, updates, promotions, or marketing communications (which you may opt out of at any time)
  • Comply with legal and regulatory obligations

We only collect and process information necessary for legitimate business and service-related purposes.

3. Sharing Personal Information

We respect your privacy and do not sell your personal information.

We may share your information only when necessary and under limited circumstances, including:

  • With trusted third-party service providers who assist with payment processing, shipping, website operations, analytics, marketing, or customer support
  • When required by law, court order, or government authority
  • To protect the rights, safety, and security of Fertile Ground, our users, or others

Any third-party providers handling your information are expected to maintain appropriate confidentiality and data protection standards.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

In certain cases, records may be retained for up to ten (10) years to comply with legal, accounting, tax, regulatory, or operational requirements.

When personal information is no longer needed, we will securely delete, anonymize, or isolate it from further processing where reasonably possible.

5. Protecting Your Information

We implement reasonable administrative, technical, and organizational safeguards to help protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.

While we strive to use commercially acceptable means to protect your information, no method of electronic storage or internet transmission is completely secure. As such, we cannot guarantee absolute security.

6. Accessing or Updating Your Information

You may request to:

  • Access the personal information we hold about you
  • Correct or update inaccurate information
  • Request deletion of your account or personal data
  • Withdraw consent for certain communications
  • Raise questions or concerns regarding your personal data

To make a request, please contact us using the information provided below. Please note that certain information may be retained where required for legal, security, accounting, fraud prevention, or operational purposes.

7. Third-Party Websites and Services

Our website or Roadmap may contain links to third-party websites, applications, videos, or resources.

Please note that Fertile Ground is not responsible for the privacy practices, policies, or content of third-party platforms. We encourage you to review their respective privacy policies before providing personal information.

8. Changes to This Privacy Policy

Fertile Ground may update this Privacy Policy from time to time to reflect changes in our services, operations, legal requirements, or data practices.

Any updates will be posted on this page, and continued use of our services after such updates constitutes acceptance of the revised policy.

9. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, you may contact us at:

Email: info@fertile-ground.co