Frequently Asked Questions
1. What is Functional Medicine and how can it help in my fertility journey?
Functional Medicine looks at the body as an interconnected system and focuses on identifying possible root causes of imbalance rather than simply managing symptoms. Factors such as nutrition, sleep, stress, movement, environmental exposures, and overall lifestyle can all influence reproductive health.
Because fertility is affected by many aspects of health—including hormone balance, inflammation, metabolic health, and sperm quality—a functional medicine approach may help support the body through healthier choices and habits.
2. Do I need to have a fertility diagnosis to benefit from the Roadmap?
No. The Roadmap was created for anyone who wants to better support their fertility and overall health—whether you have a diagnosed condition, are actively trying to conceive, preparing for pregnancy, or simply wanting to better understand your body and reproductive health.
3. I have a diagnosed condition and I'm taking medications. Can I still go through the Roadmap?
Yes, absolutely! The Roadmap is a lifestyle-based program designed to support healthier habits and daily routines that can positively impact fertility and overall wellness.
We encourage you to continue working with your primary physician and/or a qualified Functional Medicine practitioner while going through the program, so they can monitor your symptoms and adjust your medications as needed.
4. Is the Roadmap personalized to my condition?
The Roadmap is a structured educational program designed to guide you through evidence-based nutrition, movement, sleep, stress management, and wellness practices that support fertility. While it is not a personalized medical consultation or one-on-one coaching program, the tools and lessons are designed to help you adapt the recommendations to your own needs and pace.
5. When is the best time to start the Roadmap?
The Roadmap can be helpful whether you are just beginning to think about pregnancy, actively trying to conceive, or preparing for fertility treatments.
The program is designed to be completed in 14 weeks, allowing enough time to go through all phases of the Roadmap. However, you will continue to have access to the program for 20 weeks in case you need more time or prefer a slightly slower pace.
6. Can I use the Roadmap while undergoing IVF and other treatments?
Yes, definitely! The Roadmap is designed to support overall health and fertility through nutrition, lifestyle, stress management, sleep, and movement practices—all of which may help support egg and sperm quality.
In our practice, we’ve worked with women who were able to conceive using a combination of Functional Medicine and IVF.
7. Will the Roadmap guarantee pregnancy?
No. There is no guarantee that the Roadmap—or any fertility program or treatment, including IVF—will result in pregnancy.
Fertility outcomes are influenced by many factors, and each person’s journey is different. However, improving nutrition, sleep, stress management, and overall health may help create a healthier foundation for conception and reproductive wellness.
8. Is the Roadmap only for women? Can my husband/partner join me?
Partners are absolutely encouraged to join.
Fertility involves both partners. While conception and pregnancy occur in the woman’s body, your partner’s health and sperm quality are also important and can influence fertilization, implantation, pregnancy outcomes, and your baby’s health.
Going through the program together can also provide additional support, accountability, and encouragement throughout the journey.
9. What activities are included in the Roadmap?
The Roadmap includes practical lessons and tools focused on supporting fertility through nutrition, movement, sleep, stress management, and other supportive habits. It is a step-by-step guide that includes:
● Weekly educational content that breaks down health topics and explains how they relate to fertility
● Nutrition and meal guidance
● Fertility-focused recipes
● Movement and exercise support
● Stress management practices
● Sleep and recovery habits
● Worksheets, trackers, and reflection tools
The program is designed to help you build sustainable habits gradually and realistically.
10. How much time do I need to commit each day? What if I miss a week?
The Roadmap was designed to fit into daily life as realistically and sustainably as possible. The lessons and worksheets were intentionally created to be easy to understand, informative, and concise. However, the amount of time you spend each day or week may vary depending on your pace and how you choose to incorporate the program into your daily routine.
Consistency is encouraged, but we also understand that life can be unpredictable. Missing a few days—or even a week—does not mean you have failed the program. What matters most is returning to the habits and tools when you’re able, with flexibility and self-compassion. We know that you are doing your best!
11. Do I need to take the supplements to follow the Roadmap?
No. Supplements are optional and are intended to support—not replace—a strong foundation of nutrition and healthy daily habits. The Roadmap can still be followed even if you choose not to purchase supplements.
12. Is the Roadmap medical advice?
The Roadmap is an educational wellness program and is not intended to replace medical advice, diagnosis, or treatment. We encourage you to continue working with your healthcare provider regarding your specific medical needs.
1. How do I create an account and sign up to gain access to the roadmap?
You may click this link Login to be directed to our Roadmap portal. From there, you can create your account and get started on your subscription.
2. What are the technology requirements? (should the roadmap be accessed on a desktop or laptop vs mobile?)
You may access the Roadmap on any web browser on your desktop, laptop, or mobile device. Login to your account anytime to start your journey or continue from where you left off.
3. Do I need internet access to use the Roadmap?
Yes. The Roadmap is accessed through the website, so an internet connection is needed to view lessons, tools, and resources. However, you may download and print the worksheets for offline use.
4. Can I access the Roadmap at my own pace?
The Roadmap’s weekly content is designed to be manageable. It unlocks each week to help you go through it at an intentional pace.
5. How long will I have access to the Roadmap?
Once you avail the Roadmap, you will have access to it for 20 weeks.
6. Will I still have access after 20 weeks?
Access to the Roadmap ends after your subscription period. If you would like to continue accessing the materials, you may renew your subscription.
1. What payment methods do you accept?
We currently accept:
● Visa
● Mastercard
● Paypal
2. What happens if I decide to stop my subscription? Can I get a refund?
If you chose the installment option and decide to discontinue your subscription, you may request a refund equivalent to 50% of your most recent payment.
If you chose the full payment option, the refund will be prorated based on the week you are in or 50% of the amount paid—whichever is lower.
3. How do I request a refund?
Please email info@fertile-ground.co with the subject line “Refund Request.” Kindly allow 3-5 business days for our team to respond.
4. When will I receive my refund?
Please allow a minimum of 7 business days for refund processing once your request has been approved. Processing times may vary depending on your bank or payment provider.
5. What should I do if I am unable to complete a payment?
If you experience difficulties completing your payment, please email info@fertile-ground.co to request a pause on your subscription. Your access will remain active until the end of your current billing period. Subscription pauses are limited to one time per account.
1. Do you ship nationwide or internationally?
We currently ship nationwide within the Philippines. No international shipping at the moment.
2. Can I change my payment method after placing a supplement order?
Unfortunately, payment methods cannot be changed once an order has been placed.
3. Can I order supplements without subscribing to the Roadmap?
Yes. You do not need to subscribe to the Roadmap to purchase supplements and may check out as a guest.
4. Can I change my supplement order after it has been processed?
Once an order has been placed, changes can no longer be made.
5. Why was my order cancelled due to being "out of stock" even if the website showed it as available?
Some of our supplements are sourced internationally, and occasional shipping or inventory delays may occur. While we do our best to keep inventory updated, there may be instances when stock availability changes unexpectedly.
If this happens, our team will notify you as soon as possible.
6. Can I still cancel my order? Is there a fee for cancelling an order?
If your order has not yet been shipped or delivered, we can process a cancellation and refund.
Because order cancellations involve processing and logistics costs, a cancellation fee of ₱300 will be deducted from your refund.
7. When will I receive my refund after cancelling an order?
Please allow up to 7 business days for approved refunds to be processed. If you have not received your refund after 14 business days, kindly contact info@fertile-ground.co for assistance.
8. How can I track my supplement order?
Once your order has been confirmed and processed, you will receive an email containing your order confirmation and tracking details.
9. What delivery options are available?
Available delivery options may include:
● LBC
● Lalamove
● Grab
Available options will appear during checkout depending on your location.
10. How much are the shipping fees?
Shipping fees vary depending on the delivery option selected.
For Lalamove and Grab deliveries, fees are calculated by the delivery platform and are typically paid upon arrival.
Estimated LBC shipping rates:
● NCR: ₱170
● Luzon outside NCR: ₱195
● Visayas and Mindanao: ₱205
11. Do you offer free shipping?
At this time, we do not offer free shipping for supplement orders.
1. What is Functional Medicine and how can it help in my fertility journey?
Many of today’s illnesses can be traced to a root cause – whether that be our lifestyle, our environment, and/or variations in genetic makeup to name a few. Infertility is caused by many illnesses (endometriosis, polycystic ovarian syndrome, fibroids, irregular menstrual cycles, poor semen quality, etc.), which are linked to the things that we take in and do on a daily basis. The functional medicine perspective allows us to view these health issues from a wider lens, which can allow for more practical and sustainable tools to be used in shifting a person out of imbalance and dysfunction.
2. I have a diagnosed illness and I am taking several medications. Can I still go on the Roadmap?
Yes, absolutely! The Roadmap is a lifestyle-based guide that focuses on changing the behavior and habits that keep you from functioning at your very best. We do encourage that you still follow-up with your primary physician and/or work with a Functional Medicine practitioner as you go through the Roadmap so they can monitor your symptoms and adjust your medications as needed.
3. When is the best time to go on the Roadmap?
Whether you have started your fertility journey or are contemplating pregnancy soon, the Roadmap is a great way for you to prepare your body. We understand that each person’s timeline is different, so we designed the Roadmap to be accomplished within a minimum of 3 months (enough time to go through all the phases). If you want to take your time to have the support for a longer period, we included an option that you can do for 6 months.
4. Can I use the roadmap while I am undergoing the IVF process?
Yes, definitely! The Roadmap adopts an approach that supports your body in producing higher quality eggs, ultimately preparing your body for the IVF journey. At our practice, we've worked with women who were able to conceive using a combination of functional medicine and the IVF process.
5. Will I definitely get pregnant using the Roadmap?
No, there is no assurance that the Roadmap or other reproductive program, including IVF, will result in a pregnancy. However, practicing every facet of the Roadmap and making changes in your nutrition and lifestyle can have a positive impact on your fertility and can enhance your potential for conception.
6. Is the Roadmap only for women? Can my husband/partner join me through these changes?
Having a support system and accountability buddy during your fertility journey is an effective way to adhere to habit and behavior changes. Whether your husband/partner has known health concerns or not, having better nutrition, moving more, sleeping earlier, and practicing stress-relieving practices can help optimize sperm quality and increase the chances of successfully fertilizing an egg and having a healthier embryo.
7. How long will I have access to the Roadmap once I pay for the subscription?
Curious about the Roadmap? We have 3 different options for you to choose from that allows you the flexibility of pace that is right for you. Once your subscription starts, you will have access for either 3 months or 6 months. CTA (for package options): Click here to start your journey on the Roadmap today!
1. How do I create an account and sign up to gain access to the roadmap?
You may click this link Login to be directed to our Roadmap portal. From there, you can create your account and get started on your subscription.
2. What are the technology requirements? (should the roadmap be accessed on a desktop or laptop vs mobile?)
You may access the Roadmap on any web browser on your desktop, laptop, or mobile device. Login to your account anytime to start your journey or continue from where you left off.
3. Do I have to be online to do everything in the Roadmap?
Yes, the Roadmap portal is accessed by logging on to a website and as such would require internet connection.
4. What types of activities are included in the Roadmap?
The Roadmap is a lifestyle and behavior change based program to enhance your fertility journey. It is a step-by-step guide that walks you through nutrition, movement, stress, and sleep. There are recipes included to help you transition into better eating, movement tips and links to get you started on incorporating exercise into your routine, breathing exercises to handle stress better, and tips on improving sleep and relaxation.
5. How much time do I have to commit everyday to accomplish the activities for the Roadmap? Will it have consequences if I skip a week or so?
We built the Roadmap to be as thorough as possible while giving you the flexibility of time to incorporate the changes easily and sustainably into your daily routine. You determine your pace, however, we highly encourage consistency to get the full benefits of the program. On days that skipping is unavoidable (because life happens), it is important to remember that getting back on track is better (and kinder) than beating yourself up about “falling off the wagon.”
1. How do I pay for the Roadmap? (available payment methods technically)
We accept Visa, Mastercard, Paypal.
2. What happens if I want to stop subscription for a particular package in the Roadmap? Will I get a refund?
If you decide to stop your subscription at any point you can get a refund of 50% from the first payment of your installment plan.
3. How can I submit a refund request?
You may send a request to info@fertile-ground.co with the subject line “Refund Request.” Kindly allow 1-2 business days for us to get back to you.
4. When will I receive my refund?
Kindly allow a minimum of 7 business days for the processing of refunds.
5. What should I do if I cannot complete the payment?
If you are unable to complete your payment, kindly email info@fertile-ground.co to pause your subscription. Your access will be limited to the current billing period and you can only pause your subscription once.
1. Can I change my payment method after I have placed an order for supplements?
No, we are unable to change the payment method after an order has already been placed.
2. Can I order without an account made for the Roadmap?
Yes. You may checkout as a guest once you are ready to complete your purchase.
3. Can I change the type of supplement after my order has been processed?
No. Once your order has been processed changes cannot be made.
4. Why was my order canceled due to being ‘out of stock’ but it’s labeled ‘available’ on the website?
Our supplements are shipped from abroad and while we try our best to ensure consistent stocks, there are times when shipment delays can happen. Rest assured, you will be informed promptly if a product is out of stock.
5. Do I have to pay a fee when I cancel my order?
There is a lot of work involved in the logistics when an order is canceled, so a cancellation fee of P300 will be applied to any order canceled at your request to cover the extra charges we incur. The fee is deducted from the order refund.
6. I just canceled my order. When will I receive my refund?
If your order has not yet been shipped or delivered, we can cancel it and refund the full amount. We will strive to issue a refund within 7 business days of our receiving your request. If you have not received a refund after the 14th business day from the day you sent us your request, please email us for further assistance at info@fertile-ground.co
7. How do I track delivery for the supplements I ordered?
Once your order has been confirmed and processed, we will email you with your order confirmation and tracking numbers so you can track the location of your order. For express deliveries such as Lalamove or Grab, please expect a text message containing a tracking link for faster and ease of coordination regarding your order.
8. Who is the official partner for delivery? (or what are the available shipping options - LBC, etc.)
When you place an order, you can choose the delivery options at checkout. Available shipping options include LBC, Lalamove, and Grab.
9. What are the shipping fees and rates?
Shipping fees and rates vary depending on the selected shipping option. Lalamove or Grab delivery fees will be paid upon package arrival by the customer, which the app determines based on a base fare plus a fixed fee per kilometer.
Delivery charges for LBC are as follows:
NCR: P170.00
Luzon outside NCR: P195
Visaya and Mindanao: P205
10. How do I get free shipping?
We do not currently offer free shipping on any of our supplement orders.